FAQ: Frequently Asked Questions

Get your answers to the most urgent questions and find out everything you should know about our writing service. Students are often afraid of whether such services are legitimate and if they don’t break the law when using them. You also might be concerned about the quality of your papers and how to pay not to be scammed, so here are all the answers to your questions.

New customers’ inquiries

If you are a new customer, you are surely curious about how our paper writing service works, how to place an order, and how much it will cost you. Find out this and much more in the answers to the questions below.

Yes, confidentiality is one of our priorities. We guarantee that none of your personal or payment information will be disclosed to third parties. All of your information is highly protected and is our top secret. It is also totally legitimate to use our services.
We need to know your contact information before you make a payment to be sure to deliver your order on time and to the right person. After authorisation, you access a full range of our services, including discounts and special offers.
If you cannot find your authorisation code, you can get in touch with us via one of the channels for customer support, and our managers will help you solve the issue the soonest. You are free to get in touch via our 24/7 chat.
Of course, we want our customers to enjoy their experience on our site and get the best impressions, so to make it the most affordable, we have discounts for your first order and lots of special offers for returning customers. You can also enjoy multiple free features.
Unfortunately, your order starts being processed only after the payment is made to avoid misunderstandings afterward. No worries, our payments are safe, and deliveries are always on time, so you get exactly what you pay for.
Yes, we provide free revisions and amendments if you think the paper doesn’t meet your requirements; however, you can receive your money back in some cases. Check our terms and conditions for more information on such cases.
Our pricing policy is created specifically for students, and we have the most affordable prices in the writing market. Moreover, lots of goodies and free features will make your paper even cheaper and your experience more pleasant.
All papers written by our writers contain zero plagiarism, and if necessary, you can request a plagiarism report from us, and we will be happy to provide it. One of our guarantees is unique papers in 100% of cases.
We never resell or rewrite our papers, and all of them are fully unique and written from scratch. You will never have a paper that was written for someone else in the past. Your content is absolutely unique.
We guarantee full satisfaction with our services for each customer. If you believe that your paper needs improvement, you are free to contact us and request a free revision. We will improve everything you believe needs to be changed until you are fully satisfied with your order.
When placing your order, you specify all details of your order, including your paper's format. You can select the APA, MLA, or other format required, and your paper will be written according to your requirements and details mentioned in the order.
Our writers work on any deadlines and always deliver your papers on time. Thus, if you have just a couple of hours to submit your essay, we will do it and craft your paper within a couple of hours. Don’t worry, and its quality isn’t going to suffer because we are professionals. The longest deadline is 20 days and more if necessary.
Yes, you can. In the ordering form, you will have such a field and will be able to attach additional materials. If you want to do it after placing an order, you can also get in touch with us and solve this issue. Everything is possible.
After registration, you have your personal cabinet on our site and can track the process and communicate with your writer right there. You will also receive your order on time in your personal panel and will be able to download it.
Regardless of your order's complexity and deadline, we always pick the best available writer for it. However, you can select an advanced writer's feature and be sure that your order will be a priority for our best writers and editors.
Although we select the most suitable writer for your order, you can request to assign a specific author for your order. Just provide his ID, and we will know who you want to write your paper. Your request will be processed promptly.
Our VIP customer service gives you a full range of services and advantages. Your orders are our priority, and you will receive feedback and help regardless of the time of the day or the number of inquiries in our customer support. Be sure to be replied to promptly and get help whenever you need it.

Questions from returning customers

If you are our current customer already and have some issues or questions, feel free to find answers to them in the list below. If you don’t, welcome to our customer support.

If you forgot your password and didn’t save it anywhere or in your browser, you can reset it by clicking the ‘Forgot password’ button. The instructions to get your new password will be sent to your email. You can also contact our customer support and tell us about the issue; we will be happy to help.
All our writers aren’t freelancers or students who need extra money. They are highly professional experts who have completed thousands of similar orders, have degrees and diplomas in the related fields, all the necessary skills, and required knowledge on your topic and discipline. Of course, they are all native English speakers.
Yes, in your personal panel, you can get in touch with your writer and track the writing process even. Feel free to inquire about any stage of your order and its progress. Our writers are available any time of the day.
When placing your order, you also specify your deadline. Your paper will be delivered on the deadline selected or earlier if the writer can cope with it before the deadline comes. Keep in mind that your paper's cost depends on the deadline, so make sure to place it a bit beforehand if you want it to be cheaper.
All our orders are always delivered on time. This is our main guarantee. If, for some reason, your order is delayed and you don’t receive your paper on time, feel free to contact us and request your money back according to our terms and conditions and money-back policy.
We guarantee 100% unique papers and if you want to check it, feel free to request a plagiarism report, and we will provide it to you to prove that your paper is fully unique and contains no plagiarism.
Yes, you can place as many orders as you wish at the same time. Each of the orders is calculated and paid separately because you need different writers to be assigned for them. Of course, the more orders you get, the better your discounts for your next orders are.
No worries, using writing services is absolutely legit, and you don’t break any laws when placing your order or receiving your paper. Keep in mind that our service guarantees total anonymity, so no third parties will know about you placing orders on our site. We keep your information confidential.